COVID Secure - what's different?
Find the latest government guidance and check the protection level for this area regarding coronavirus here.
At Eden Court
We are operating with social-distancing in place across all our open public areas. Please wear a face-covering throughout your visit unless you are exempt from doing so. You can take your face-covering off when seated at a table in the cafe. Face coverings must be worn in our cinemas while you're seated and for the duration of the film unless you are eating or drinking.
We have hand-sanitiser available at the entrance and throughout our public areas. We ask that all visitors use hand-sanitiser when entering the building.
Wherever possible please book your cinema tickets or your table in the café in advance. For cinema bookings you will be sent a confirmation email with your e-ticket included. You simply show the ticket on your phone to the cinema usher. Alternatively, you can print the ticket at home. If you have any difficulties accessing the eticket our box office team will be happy to help.
Although we’re encouraging everyone to book in advance where possible, we understand that grabbing a coffee or deciding to see a film can sometimes be a spur of the moment decision and we want you still to feel able to do that. If that’s the case, you can buy cinema tickets in person at our box office.
We are screening films in both of our cinemas and we have updated our seating plans to reflect current social distancing guidelines. Face coverings must be worn while you're seated and for the duration of the film unless you are eating or drinking. Seats not in use are clearly marked and cleaning takes place between each screening. The cinemas will be open 30 minutes before the screening begins. If you would like to take a drink into the screening please note that the café/bar is operating on a table service only basis so you’ll have to be seated at a table before you can order your drinks – it’s not possible to order at the bar. Please allow time for this. The snack shop has moved from our box office area to opposite the cinemas and you can purchase snacks here before you take your seat.
We hope you like our new look café/bar which is currently table service only. Once you're seated you can remove your mask. You can view the menu online using the QR code displayed at the table, if you don't own a smart phone or would prefer a menu please ask your server for a single use paper menu.
Toilets and baby changing facilities
Our toilets are cleaned regularly. Please ensure that you wear a face-covering and maintain social distance in our toilet areas. To assist with this, we have additional signage in place to indicate which cubicles are in use as well as distance between mirrors, paper towel dispensers and urinals.
Our baby changing area is open as usual.
Our ventilation system has been switched to fully draw air from the outside into the building and this means none of the air is recycled.
Refunds and Exchanges
In the event that you need to cancel or postpone your visit because of illness or self-isolation we’ll be able to credit your account to the value of your tickets to use whenever you’re able to. If you would prefer a refund, please let our box office know in advance of the screening taking place.
If we have to cancel a screening or close the building, a full refund will be made but we can also credit your account or if you like you could donate the cost of your ticket to help with our continuing efforts.
Track and Trace
We are using the NHS Scotland Test and Protect Check In Scotland App to ensure we comply with current Track and Trace regulations. The collection of Track and Trace data is mandatory in hospitality settings in Scotland. You can read more information here.
When you enter our building you will be asked to complete your contact details using your smart phone and the QR code on display. If you do not own a smart phone our Visitor Experience Assistants will be able to record this information for you.
We reserve the right to refuse entry to those who do not agree to the collation of this data and we will not delay in contacting Police Scotland if any customers become abusive to our staff in any refusal to provide the information what we are legally required to collate.