Tickets are subject to the following terms and conditions, together with all other statements or directives shown on the ticket.
In the event of cancellation or postponement of a performance, any refunds will be made to the original purchaser via the same method that was used for payment. Cash payments will be refunded by cheque, posted to the purchaser's address as recorded on our system.
We will contact you to arrange a refund.
Any tickets purchased through a third party (e.g. Ticketmaster) cannot be refunded or exchanged through Eden Court. Please refer back to your selling agent.
Nothing mentioned in the aforementioned provisions shall affect the statutory position of the consumer.
Terms of Sale
Tickets are sold as non-refundable, non-transferable. However, we may, at our discretion, offer a Gift Voucher for tickets a customer is no longer able to use if we manage to re-sell the tickets. In order to re-sell a ticket, the original ticket (not re-prints) must be back in our possession.
The Venue management reserves the right to refuse admission or to eject persons in reasonable circumstances (for example taking health and safety, environmental and security concerns into account) and may on occasion have to conduct security searches to ensure the safety of customers.
The Venue staff reserve the right to refuse admission to any person or to remove from the Venue any person who in their opinion (a) is causing a nuisance or disruption or who may be a danger to himself or any other persons and/or (b) is or appears to be under age (where relevant)
No refunds will be offered to customers who are refused entry or rejected in such circumstances.
Latecomers will only be admitted into the Venue at a suitable break in the performance and at the discretion of the Venue Management.
Only food and drink purchased on the premises may be consumed in the Venue.
No cameras or video or audio recording equipment are permitted on the premises without the express permission of the Event Promoter and the Venue.
Official merchandising shall only be on sale inside the Venue.
By buying a ticket, you are consenting to photography or video recording of your image for promotional purposes.
Booking fees are included in the ticket price and are as follows.
£0.50 for tickets under £10
£1.00 for tickets £10.00 - £19.99
£2.00 for tickets £20.00 and over.
Cinema booking fees
£0.50 per ticket if bought online and in advance. No booking fees if bought on the day of the screening in person at the box office.
Most theatre events at Eden Court have a £1.50 development levy included in the ticket price. 100% of the money raised from the development levy will be re-invested in Eden Court.
Please note Eden Court tickets are sold by Eden Court Highlands (trading as Eden Court) a company registered in Scotland (company number SC63216) and a charity registered with the Office of the Scottish Charity Regulator (registered number SC008237).