Tickets are subject to the following terms and conditions, together with all other statements or directives shown on the ticket.

COVID - 19 Update

Theatre is an experience best shared. Social distancing is not financially viable in most traditional theatre settings in the UK. You can read more about this in an article our CEO contributed to in the Press and Journal. We expect the situation on mass gatherings to have changed significantly enough to allow us to present full-house performances in 2021. Our ticketing terms and conditions continue to protect customers who would be entitled to a refund or credit note should the show be unexpectedly cancelled due to COVID-19 or any other unforeseen circumstance.

Cancellation

In the event of cancellation or postponement of a performance, any refunds will be made to the original purchaser via the same method that was used for payment. Cash payments will be refunded by cheque, posted to the purchaser's address as recorded on our system.

We will contact you to arrange a refund.

Any tickets purchased through a third party (e.g. Ticketmaster) cannot be refunded or exchanged through Eden Court. Please refer back to your selling agent.

Nothing mentioned in the aforementioned provisions shall affect the statutory position of the consumer.

Terms of Sale

Tickets are sold as non-refundable, non-transferable. However, we may, at our discretion, offer a Gift Voucher for tickets a customer is no longer able to use if we manage to re-sell the tickets. 

Admission Restrictions

The Venue management reserves the right to refuse admission or to eject persons in reasonable circumstances (for example taking health and safety, environmental and security concerns into account) and may on occasion have to conduct security searches to ensure the safety of customers.

The Venue staff reserve the right to refuse admission to any person or to remove from the Venue any person who in their opinion (a) is causing a nuisance or disruption or who may be a danger to himself or any other persons and/or (b) is or appears to be under age (where relevant)

No refunds will be offered to customers who are refused entry or rejected in such circumstances.

Latecomers will only be admitted into the Venue at a suitable break in the performance and at the discretion of the Venue Management.

Only food and drink purchased on the premises may be consumed in the Venue.

No cameras or video or audio recording equipment are permitted on the premises without the express permission of the Event Promoter and the Venue.

Official merchandising shall only be on sale inside the Venue.

By buying a ticket, you are consenting to photography or video recording of your image for promotional purposes.

Booking Fees

Booking fees are included in the ticket price and are as follows (except classes)

£0.50 for tickets under £10

£1.00 for tickets £10.00 - £19.99

£2.00 for tickets £20.00 and over.

Development Levy

Most theatre events at Eden Court have a £1.50 development levy included in the ticket price. 100% of the money raised from the development levy will be re-invested in Eden Court.

Please note Eden Court tickets are sold by Eden Court Highlands (trading as Eden Court) a company registered in Scotland (company number SC63216) and a charity registered with the Office of the Scottish Charity Regulator (registered number SC008237).

Vouchers

• Vouchers can be redeemed online, by phone or in person
• Can be redeemed in full or in stages
• To redeem, you will need both the voucher number and redemption codes
• The voucher cannot be exchanged for a cash alternative
• Vouchers cannot be used in the restuarant or cafe